New Patient Portal App
PocketPatient is an app that is designed to make your experience as a patient easier. Whether you are a first time patient, or a returning one, there are features for everyone, such as refilling prescriptions, viewing your medical records, contacting doctors, and you will even be able to fill out necessary forms before you arrive.
The following blog will discuss how to log-in to the app, and what features it has to offer.
To begin using the app, you will have to download it from your phone’s app store.
- Link to download from Apple Store: Click here
- Link to download from Google Play Store (Android): Click here
When you first open the app, you will be taken to the log-in screen. It will ask you for a practice URL. Our practice URL is cceyecare.ema.md
The rest of your log-in for the app would be the same as your Patient Portal account. This account is set up when you are first scheduled as a patient. If you are unable to remember your log-in, you can try pressing “Forgot Password” to try and reset it.
You could also go back to your email and search for an email titled, “Welcome to Your Chester County Eye Care Associates LLC Patient Portal”. It should be under your email that you provided with us when you were set up as a patient. Be sure to check your spam folder as well. This email should contain information about your portal log-in.
If neither of these methods are successful, you can contact us for assistance.
Once you successfully log-in, you will be taken to the home page. From here, you can access all the features, see your upcoming appointments, and view recent messages. This is what the home page will look like:
At the bottom, there are navigational tabs that will take you to different sections of the app as well.
If you want to learn more about each part of the app, you can read about them below.
Request Visit (Home Page)
Please note, requesting a visit is not self-scheduling. Once you filled out the form, we will use the information you provided and contact you to confirm an appointment. It will ask you questions like what days are the best for you, the reason for your appointment, etc.
Request Refill (Home Page)
This section will allow you to request a refill for your prescriptions. Please note, by filling out a refill request, you are not actually refilling it yourself. We will still need to process your request and submit it.
Appointments (Bottom Tab)
On the home page, you will be able to see when your next upcoming appointment is. Pressing on the appointment will provide even more information, such as directions to the office. If you go to the appointment tab at the bottom, this will also show your upcoming appointments, but past appointments as well. You do not have to worry about the video visits tab, as Chester County Eye Care does not use this feature.
Messages (Bottom Tab)
On the home page, you will be able to see recent messages from your provider. The messages tab at the bottom will take you to a section where you can compose your own message to your doctor. This messenger is secure and will protect your information.
To message one of your providers, just press “New Message” on the messages tab, and it will work like a regular email. For example, if your provider is Dr. DeStafeno, simply begin to type “DeStafeno” in the “To” section, and it should automatically pop up with his name., You just have to select his name from there and then you can type your message. Our doctors will try to respond as soon as possible, but there is no guarantee of when they will. If you have an emergency situation, please call us instead at 610-696-1230.
My Health (Bottom Tab)
This tab at the bottom brings you to a page where most of your patient information lives. You will be able to access things like your medicine, and results from tests. On top of that, you are also able to fill out/update your health history and demographics. If you are a first time patient, filling out this information before your first visit will save you time so you do not have to fill it out in person.